To make a claim under warranty, please read the following information carefully.

Conditions of Warranty:

1. To ensure that a written record of all warranty claims is kept, we cannot discuss warranty issues by telephone unless an online Warranty Claim Request has been received.
2. Any correspondence must be in writing, either by email or fax, to ensure that all claims are fully documented and kept on file.
3. No warranty claim can be processed without receipt of the online Warranty Claim Request form.
4. New boats are covered by the manufacturer’s warranty against all defects for at least 12 months.
5. On used boats, our warranty covers the engine against major mechanical fault for the first 3 months. It does not cover electrical or navigational items.
6. Unless otherwise agreed at the time of purchase, warranty cover begins from the date on your final invoice.
7. This warranty does not apply to brokerage boats purchased through us.
8. Serviceable and wearing items, such as filters, belts, prop shafts, props etc., are not covered by this warranty.
9. If a defect is found to have been caused by an operator error, then you will be liable for parts and labour charges.
10. All warranty work must be initiated and authorised by Burton Waters Marina Limited. Without official authorisation, Burton Waters Marina cannot be held liable for costs incurred.

How to make a claim:

1. Complete and submit the Warranty Claim Request form, on receipt of which we will require you to fax (+44 (0)1522 580 931) or post a copy of your final invoice and any service history to us.
2. On receipt of the Warranty Claim Request form, we will assess your boat’s eligibility and issue a claim number if appropriate. NB: Please keep a note of this claim number so that you can track your claim. We may call you to discuss any questions or queries that we/you may have regarding the claim.
3. Once we have established what is and is not covered by the warranty, we will normally take one of 3 courses of action:–
1. Send an engineer to your vessel to correct the fault (normally within 30 days).
2. Request that you acquire 2 quotes from local companies to rectify the fault.
3. Request that you return the boat to our premises where we will carry out the repairs.
   Please Note: Costs incurred for towing, lifting, storage, moorings and transport to and from an authorised repair centre are the customer’s responsibility.
4. If new faults arise during or after the work is carried out, a new claim will need to be submitted.